Installing iTell on the Android phone

iTell's Android app comes from our website, not from a store, so Android asks a few extra questions. Here's every screen you might see and what to tap.

First, make sure the file is ours

Only install iTell downloaded from itellapp.com. On the download page, open “Check that the file is ours” and compare the SHA-256. Never install an iTell file someone sent you in a chat.

1 · The normal install

Most phones need only this.

Download the APK

On the Android phone, open itellapp.com/download and tap Download APK.

Open the file

Tap the finished download in the notification, or open it from Files → Downloads.

Allow this source once

If Android says it isn't allowed to install unknown apps from this source, tap Settings, switch on “Allow from this source”, then go back.

This permission is for your browser or file manager, not for iTell. You can switch it off again afterwards.

Tap Install

Then open iTell. Its setup takes it from there.

2 · If Play Protect shows a warning

“App scan recommended” or “Unsafe app blocked”, with a More details link.

Tap More details

The warning folds out and shows more options.

Tap Install without scanning (or Install anyway)

The name differs a little between Android versions. iTell then installs normally.

Play Protect warns about every app it hasn't seen in a store. It doesn't mean it found something in iTell.

3 · If the install is blocked completely

“App blocked to protect your device”, with only a Got it button. In some countries Google does this to any app from outside a store that asks for SMS access. Only in that case:

Open Play Protect's settings

Open the Play Store, tap your profile picture at the top, then Play Protect, then the gear icon at the top.

Switch off “Scan apps with Play Protect” for now

Confirm with Turn off.

This only pauses Google's scan of new installs. Do it just for iTell from itellapp.com.

Install iTell

Open the APK again from Downloads and tap Install, as in part 1.

Switch scanning back on right away

Go back to Play Store → profile → Play Protect → gear and switch “Scan apps with Play Protect” on again.

iTell stays installed. If Play Protect later suggests a scan for iTell, you can ignore it.

4 · Samsung phones

One UI 6 and later have one more lock.

Auto Blocker

If Samsung says Auto Blocker stopped the install, open Settings → Security and privacy → Auto Blocker and switch it off for now. Install iTell, then switch it back on.

Still stuck?

Write to support@itellapp.com with a screenshot of what you see. A real person on our team answers.

Next: set up the Android phone