Support
Signed-in users can open a ticket and send diagnostic logs from the Android app.
Something not working? Send both logs
Every phone is a little different. The logs show us what your two phones did, so we can fix it instead of guessing. Phone numbers are masked, and contacts and message text are never in them.
From the Android phone
- Open iTell → Settings → “Send diagnostic log”.
- Write in a few words what went wrong and send. You'll see a log code like A-123.
- The log is linked to your account: the ticket form below lists it by itself.
From the iPhone
- Open iTell → Settings → “Help & Troubleshooting” → “Share Log”.
- Choose “Save to Files”.
- In the ticket form, tap “Attach the iPhone log” and pick that file.
For problems with calls, texts or setup we need both logs, sent close to the time it happened.